Your website chat

AI chat on your website answers questions around the clock. It answers from the information you approved. It runs from day one, before texting under your business name is turned on.

Where the chats go

Every website chat lands in Conversations, in the same list as your texts and missed-call text-backs. The first reply has already gone out by the time you see it. Unread conversations are marked, so you always know who's waiting.

Jumping in

You can jump into any chat. Open the conversation in the app, type your reply, and send. You can do this on the web or in the app on your phone, with the same email and password.

What to do each day

• Open Conversations and look for unread chats.
• Read what the customer asked and what the chat already told them.
• Reply yourself when a customer needs you, and book the job if they're ready.

Changing what the chat says

Hours, services, who gets the alerts, what the chat says: we change it for you. Reply to any SwitchPoint email and tell us what you'd like changed, or use the Help link in your app. You don't edit the chat's answers yourself.

If something looks wrong

If the chat gave an answer that doesn't match your business, tell us the same way: reply to any SwitchPoint email, and include what it should have said.