Help for SwitchPoint clients
Short answers and short videos for your SwitchPoint system. Can't find it? Ask in the chat on this page, or reply to any SwitchPoint email.
Calls are answered by an AI assistant and recorded.
Where do I log in?
On the web at app.getswitchpoint.com. On your phone, the LeadConnector app with the same email and password.
I forgot my password.
Use "Forgot password" on the login page. The email comes from SwitchPoint Services; check spam if it's slow.
Where are my leads?
Conversations. Every text, chat and missed-call text-back is there in one list.
How do I send a review request?
Move the job to Job Won in Opportunities. The request goes out on its own.
A review came in. What do I do?
Open Reputation, read the drafted reply, change what you like, approve. Nothing posts until you do.
When do texts under my business name start?
When the carriers approve your number. We submit it for you. Calls, chat and email run from day one.
How do I change my hours, services or who gets alerts?
Reply to any SwitchPoint email or ask in the chat on this page. We make the change.
How do I get help?
Look through the guides on this page, ask in the chat, or reply to any SwitchPoint email. First reply within one business day.