Missed-call text-back

Missed a call? The caller gets a text back, automatically. You don't have to do anything for that first text to go out. It gives the caller a reply while you're busy on a job.

Where to see it

Every missed-call text-back lands in Conversations, in one list with your texts and website chats. The first reply has already gone out by the time you see it. Unread conversations are marked, so you can see who's waiting.

Picking up the conversation

Open the conversation, type your reply, and send. The customer gets it as a text. You can answer from the web or from the app on your phone, with the same email and password.

When texting starts

Texts under your business name turn on once the carriers approve your number, which we submit for you with everything they ask for. Calls, chat and email work from day one. Your existing business number stays yours.

What to do each day

• Check Conversations for missed-call text-backs you haven't answered.
• Reply to the ones that need you, and book the job if the customer is ready.
• If a customer texts back STOP, they won't get further texts from your business.

Changing who gets alerts

To change who gets the alerts, reply to any SwitchPoint email or use the Help link in your app, and tell us what you'd like changed. We change it for you.