Common questions, straight answers.

We install AI-powered tools that run your front office — an AI receptionist that answers your phone, website chat, missed-call text-back, review automation, and lead follow-up. Everything is trained on your business and set up for you. You never configure a thing.

A full-time receptionist earns a median $38,010 a year (U.S. Bureau of Labor Statistics, 2025), works one shift, and handles one call at a time. SwitchPoint costs a fraction of that, works 24/7/365, takes more than one call at a time, and follows up with every lead and asks for the review — automatically. There’s no comparison.

Not at all. We handle 100% of the setup. After installation, you get a training call plus a recorded walkthrough. The dashboard is simple — if you can check your email, you can manage your AI system.

No. It speaks naturally, handles back-and-forth conversation, books appointments, and routes urgent calls to you. Don’t take our word for it — the demo line on this page is the same AI that would answer your phone. Call it.

It stops instead of guessing. The caller gets a message taken, the conversation is flagged in your dashboard with the full transcript, and anything you’ve marked urgent routes straight to you. You always see what happened — nothing gets quietly dropped.

It doesn’t do the work. It captures every lead, responds automatically, books the job, and follows up around the clock — but the jobs it books still need you to show up and deliver. It runs your front office; you run your business.

Yes. The receptionist introduces itself as an AI assistant and tells callers the call is recorded — that’s built into every receptionist we set up.

In your own account — your contacts, conversations, calendar, and phone number all live under your login. We access it to build and support your system, and you can revoke that access at any time. If you ever leave, you export it and it goes with you.

Any small business that takes phone calls and appointments — HVAC, plumbing, dental, law firms, salons, auto repair, real estate, medical practices, restaurants, and many more. If your business misses calls or needs faster follow-up, we can help.

The AI receptionist, missed-call text-back, follow-up and booking calendar all work without one — they run on your phone number and your calendar, not on a website. A site is a separate add-on rather than part of any package, and we’ll tell you on the walkthrough call whether one is actually worth it for your business. Texting under your business name needs a live site with a privacy policy and messaging terms. Every client gets a one-page version of that from us at setup; the add-on is the full five-page site.

Yes. All plans are month-to-month with no setup fee. Cancel anytime from your billing portal or by replying to any SwitchPoint email; cancellation takes effect at the end of the current billing month. If you’re not satisfied in your first 30 days after go-live, every monthly charge to that date is refunded in full, for any reason. Access ends when the refund is issued, and you can export your data for 30 days after that.

The system and the support behind it: your AI tools (voice, chat, automations), your business phone number, text and email delivery, updates, and help when you need it. One flat monthly rate for the usage a typical single-location business needs — not a retainer for someone to “manage your marketing.”

Yes. Plenty of businesses start with one tool — the AI receptionist on its own, or review automation alone. We scope it on your walkthrough call, and you can add more whenever you’re ready. If you want three or more, a package is usually the better deal.

We schedule your go-live within 14 days of your setup call, once your setup form is in. You fill out one intake form, we configure everything, and we walk you through it on your launch call — nothing goes live until you’ve signed off.

You control everything. The dashboard, the data, the conversations, the phone number — it’s all in your account. If you ever leave, your data goes with you.

On the web at app.getswitchpoint.com, or in the LeadConnector app on your phone, with the email and password from your invitation. Everything you need, including password help, is at getswitchpoint.com/login.