Water & fire restoration
AI call answering for restoration companies
A pipe burst at 11 pm and your crew is on another job. The call still gets answered.
Built for restoration companies in your area.
A restoration call at 11 pm will not wait for a callback. For an independent restoration company the owner is often the dispatcher, and the crew is already on another job. SwitchPoint answers, asks the safety questions and books the dispatch, then sends the caller a short list of what to do and photograph before you arrive.
The calls restoration companies get
- Water coming through the ceiling or across the floor tonight
- A kitchen fire that is out, with smoke through the house
- Will you work with my insurance company?
- How soon can someone start drying things out?
What the free audit checks for restoration companies
- Whether your Google listing shows 24-hour emergency service for water and fire
- Whether an emergency dispatch can be requested from your listing or your site
Every audit also sets your reviews and replies beside the nearest rival and tests your website on a phone.
How often restoration calls get answered
51% of restoration calls are answered by a person.
Source (published July 2026, retrieved 2026-11-03): Invoca, Home Services Lead Conversion Benchmarks Report 2026
What a call sounds like
Illustrative example · Saturday, 11 pm
Caller A pipe burst upstairs and water is coming through the kitchen ceiling.
Your AI We can send a crew now. Can you reach the main water shut-off, and is any water near outlets or the electrical panel?
Result Books an emergency dispatch tonight, not an estimate.
Text sent “A crew is on the way. While we drive: shut off the water at the main if you can, stay out of any room with standing water near outlets, and take photos for your insurance claim before anything is moved.”
Illustrative example · after the job
Review ask “Your home is dry. When you have a moment, a review that says how it went, and whether we explained the insurance paperwork, helps other homeowners deciding who to call.”
See what missed calls cost you
Put your own numbers into the calculator, then see your packages and prices.